Terms & Condition

OUR GROUND TRANSPORTATION TERMS & CONDITION

Reservations:

We recommend to our clients to reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. EAGLE EMPRESS LIMOUSINE SERVICE will honor any reservation made online no less than 12 hours before the pick-up time. We can also provide you with a car at a short notice by phone upon availability. All reservations confirmed via email are guaranteed pick-up. However, we cannot guarantee you availability when you call with a short time notice.

No Shows:

If you do not see your driver at a certain pick up point do not leave the spot before calling our dispatcher we will connect you and your driver together. If you leave without calling you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 15 minutes at regular pickups and up to 30 to 60 minutes at inside airport pickups after the scheduled pickup time then call the dispatch room, we will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup, we will even call your name on the airport intercom paging system in case of an airport pick up. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride. If you authorize the waiting time the driver will wait up to 2 hours. If we do not hear from you after the time frame, we will contact you again if no contact is made you will get billed for the ride plus the waiting time. Therefore a No Show fee is equal to the trip cost plus applicable wait time fee will be charged where the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call # on your confirmation to avoid a No Show fee.

Cancellations:

For Sedans:

EAGLE EMPRESS LIMOUSINE SERVICE gives you to cancel via email up to 24 hours before the scheduled pick up time or 2 hours by phone to cancel the Sedan Reservation without any charges. If you do not cancel the car 2 hours or less before your schedule pick-up time you will be charged for the full price of the ride. We ask you to inform us of any changes in your schedule in advance so we can avoid unnecessary aggravations.

For Stretch Limousines, Vans, and SUV:

EAGLE EMPRESS LIMOUSINE SERVICE gives you time to cancel via email up to 24 hours before the scheduled pick up time or 5 hours by phone to cancel the Limousine Reservation without any charges. After the 24 hour grace period and up to 4 hours before the scheduled pickup time you will be charged 50 percent of the price of the ride, The Vehicle Hourly Minimum Cost of 3 Hours. If you cancel the car after the 4 hour grace period or cancel on-location you will be charged for the full price of the ride. This rule does not apply to Proms and Weddings accommodations where in which case you will lose your initial deposit if you cancel at any time. When you place a reservation you prevent us from accommodating other individuals that are in need for the same service you requested, especially in the prom, wedding and busy holidays season.

Please note that changing the pickup time is not considered as a cancellation please be aware that you can change your pickup time anytime you want without being charged any fees and the charge of the ride remains the same up to 1 Hour before the pickup time for Sedan Reservations and up to 4 Hours before the pickup time for Limousine Reservations. After that, you will be charged for the applicable waiting time. You only get charged for Cancellation Fee when you cancel the car after the grace period.

Damages Resulting From Your Action:

EAGLE EMPRESS LIMOUSINE SERVICE will charge you the cost of cleaning the vehicle as result of you or your authorized party getting sick in the car. You also agree and acknowledge paying for all the related fees towards such causes and any charges leading up to getting the vehicle back to its normal working condition. You could always avoid this fee by asking the driver to pull over safely on the side of the road or in any service area so you can refresh yourself, at no extra cost to you. You also agree to pay for all and any damages to our vehicles arising from, or in any way connected with you or your authorized party. Regardless of whether such damages are based on contract, strict liability, wrongful act, or any other theories of liability and also regardless of whether EAGLE EMPRESS LIMOUSINE SERVICE was given actual or constructive notice that damages were possible. Including but not limited to burning the seats, any technical or mechanical failure to the equipment inside the vehicle, missing items, and or any external body damages to the exterior of the vehicle during which you or your authorized party accommodations.

Account Restriction:

In case of an unrestricted account, all individuals calling EAGLE EMPRESS LIMOUSINE SERVICE to request service on an account number will be provided service even though they might not have a voucher when they get in the car. You understand that this provides little or no security on the account and agree to pay all charges posted to the account until you notify us of who you wish to restrict from using your account in writing. You can always set up a restricted account that will grant service to only a voucher holder. You agree to pay for all charges posted to the account by the authorized voucher holder and acknowledge that you must inform us of any lost, missing or stolen vouchers so we can put a hold on it. You agree to keep those vouchers in a secured and safe place as it might be used in an unauthorized manner.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability to pay for the ride, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges just in case if you decided to make some additional stops you did not inform us of or changed your destination. We will then only charge your card on the day of the ride after swiping the card in the vehicle and giving you a total of the charges. We request your credit card information when you choose to pay cash as payment option. So we can charge your card if you did not show up, refuse to pay cash to the driver or canceled after the mentioned cancellation grace period. Passengers are obligated to ask the driver for a receipt before leaving the car at all times.

Disputes:

For Corporate clients with established corporate accounts (Meeting the $1000 a week minimum usage requirements), all charges of the invoice will be considered correct and due upon receipt. Unless we receive a written objection within 30 days from the invoice date in writing. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and none refundable.

For Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct. Unless we receive a written objection within 30 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and none refundable.

All disputes should be forwarded to our billing department in writing and you are entitled not to pay the disputed amount until resolved. Email to: eagle.empress@gmail.com You might also be entitled for a refund in case of a credit card all upon our investigation results in the disputed amount.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in case of non-payment

Rates Changes:

EAGLE EMPRESS LIMOUSINE SERVICE have the rights to change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.

Payment Due Date:

For Corporate clients with established corporate accounts (Meeting the $1000 a week minimum usage requirements), All payments should be received no later than 15 days past the invoice date. Payments not received within the time frame allowed shall incur interest charges added of 18 percent yearly or 1.5 percent monthly.

For Individual accounts and personal profiles, all payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Point To Point Fare:

Those are prices calculated based on mileage and zones for sedan trips within towns in New York, New Jersey, Connecticut, and Pennsylvania States. Any other sedan trips not found in the database would be priced at $2.00 per mile. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on monthly volume. Check with an account sales representative for special pricing on 3 frequent destinations your company requires.

Airport Transfer Prices:

Those are flat rates for trips to and from major and private airports in the Tri-State area. Prices are based on mileage and zones.

Hourly Rates:

Packages of Vehicles rented hourly regardless of the traveling distance. Certain hourly minimums and zones restrictions apply.

Wait Time:

We will allow 30 minutes for domestic and 60 minutes on international flights, grace period is allowed following the reported flight arrival time for inside pickups only when meet & greet service is requested. A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 15 minute increments after the grace period for sedans. EAGLE EMPRESS LIMOUSINE SERVICE monitors all domestic and international flights, billing starts after grace period allowed from the official estimated time of arrival. For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.

Stops:

EAGLE EMPRESS LIMOUSINE SERVICE charges $10.00 for stops made within the same pickup town, $20.00 for stops made in towns outside the pickup town within the route of the destination, and half of the base price, for towns not within the route of destination. Some restrictions and special cases may apply. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls:

All round trip tolls are billed to the customer depending on the route chosen. EAGLE EMPRESS LIMOUSINE SERVICE will charge for all round trip tolls to and from the designated destination. All toll charges are automatically reimbursed to the driver. EAGLE EMPRESS LIMOUSINE SERVICE only collect the tolls, we don't charge them.

Meet & Greet:

EAGLE EMPRESS LIMOUSINE SERVICE Meet and Greet Airport Services are offered at no charge to our Passengers. However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or outside customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated car location, driver will assist with the luggage. This package comes with a complimentary 30 minutes free for domestic flights and 60 minutes free for international flights from the adjusted arrival time.

Parking:

All parking fees and other airport regulatory fees are additional; we collect those fees and reimburse the driver we do not charge them.

Gratuity:

EAGLE EMPRESS LIMOUSINE SERVICE does not apply any MANDATORY GRATUITIES or any HIDDEN FEES to its clients however a tip can be given separately to the driver upon the customer's discretion and content. Tips can be given to the driver in cash or added to the invoice upon the customer's discretion and satisfaction.

FEES:

EAGLE EMPRESS LIMOUSINE SERVICE will charge the standard 20 percent non-negotiable service fee on the total bill for all non-corporate clients. This fee includes state and federal taxes as well as credit card deductions and other miscellaneous fees.

CHILD SEATS:

We have in stock numerous amount of Child Seat; however, we recommends that parents get their own CHILD SEATS or we can provide one for additional $20.00, please include that when you place your reservation.

FOREIGN SPEAKING DRIVERS:                                  

EAGLE EMPRESS LIMOUSINE SERVICE can arrange foreign speaking drivers to accommodate all your guests and clients’ needs AT NO EXTRA CHARGE. Please keep us informed of your arrangement ahead of time so we can better serve you.

PS: Severe Weather surcharge, may require minimum amount of hours regardless of destination.

Holidays Surcharges:

Holiday charges will be made to all trips occurring on:
New Year's Day
Memorial Day
Labor Day
Fourth of July
Thanksgiving Day
Christmas Day